Please read this page. The Terms and Conditions tell you about what happens when you use this website. Your responsibility to us and our responsibility to you.

If you have any comments, questions or complaints about the website please contact us by email at: alayne@bestfriendsnevergiveup.co.nz

We can change our website, prices, policies, and these terms whenever we want to. Please look at the Terms and Conditions each time you use the website in case something changes. 

You can link to our home page if you do it in a way that:

  • Is fair.

  • Is legal.

  • Does not take advantage of us.

  • Does not damage our reputation.


If you want to use any of the information or pictures on this website you must ask us first.                                    Email: alayne@bestfriendsnevergiveup.co.nz


You are not allowed to damage, disrupt, or frame our website.


Our website has some links to other websites and services provided by third parties. This links are just for your information. We do not have any control over those websites or services. We do not accept any responsibility for any loss or damage that might happen if you use them. 

By looking at or using this website, you are saying that you read and understood these Terms. You are saying that you agree to these Terms.

Privacy & Safety

This company is hosted on the Wix.com platform. Wix.com gives us an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, communications); payment details (including credit card information), feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Returns Policy

The Consumer Guarantees Act protects people when they buy online from a business based in New Zealand. If there is a problem with a product or service, you can ask for it to be repaired or replaced. Or you can ask for a refund. 

We do our best to ensure that your copy of Best Friends Never Give Up arrives to you in good condition. If you are not completely happy with the condition of the book please return the unused book to us in the original packaging within 14 days. We will replace the book, or refund you the purchase price.

Payment Methods

- Direct Bank Transfer 

Love illustrations? Watch these...
A massive THANK YOU to Carol for allowing us to see the illustration process - super cool!

Illustrations © Carol Green 2021